KreativeStores

Request account deletion

Last updated: 4 October 2026

You can request deletion of your KreativeStores account and associated personal data by emailing our support team. This option is available even if you no longer have the app installed.

Send your request

Email support@kreativestores.com, preferably from the email address registered to your account.
Use the subject KreativeStores Account Deletion Request.
Include your registered account email and your store name or store URL, if applicable. State that you want your account and associated personal data deleted.

We may ask you to verify ownership before deleting the account. If you no longer have access to your registered email, contact support for help. Never send your password, one-time codes, or full payment credentials.

Email deletion request

If the button does not open an email app, copy support@kreativestores.com and send your request using your preferred email service.

Before you request deletion

Deletion ends access to your account and creator management features. Export any information you need first. If there are shared stores, outstanding bookings, or account balances, mention them in your email so support can explain how they affect the request.

What happens to your data

We aim to complete account deletion within 30 days after verifying account ownership. If a legal obligation or an unresolved issue affects the request, we will explain what must be retained, why, and the expected next steps. You do not need to reinstall the app to request deletion.

Deletion removes your login credentials, profile, and Google Calendar connection credentials from our active systems. We also delete or anonymize associated store settings, uploaded content, and customer, community, booking, and order information that we no longer have a lawful reason to retain. Information belonging to other account holders is assessed separately so that their records and rights are protected.

Limited retention after deletion
Records	Period and purpose
Required accounting and tax records	Five years from the end of the relevant reporting period, where Kenyan tax record requirements apply. Only necessary transaction, invoice, and withdrawal details are retained.
Deletion audit record	Up to 12 months after completion, limited to the account identifier, request and verification dates, outcome, and any retention reason, to demonstrate that the request was handled.
Backup copies	Our target is expiry or removal within 90 days after deletion from active systems. Backups are restricted to recovery, and completed deletions must be reapplied if a backup is restored.
Records subject to a legal hold	Only for as long as necessary to meet a legal requirement or resolve a specific investigation or dispute; reviewed and deleted when that reason ends.

Retained records are restricted to their stated purpose and are not used to keep your account active. Copies downloaded by customers, messages or memberships on external community platforms, and Google Calendar events already created in Google accounts are managed separately by their respective owners or providers.

Support will confirm completion and explain any records retained for a specific lawful purpose.